Through both wired and wireless methods, telecom services provide the network for information to be exchanged electronically. This information is shared from room to room or across the country. Examples include telephone, internet-connected computers, fax machines and handheld communication devices.
Smartphones and tablets have increased capabilities through mobile communication. Employees can use these devices to access information and applications, work on documents, send and receive emails and join conversations via teleconference.
Do you have cross-functional teams within your organization who work on corporate initiatives, new products, programs and/or marketing campaigns? They likely get together on a regular basis to discuss progress and share ideas. Telecom services provide the access and communication capabilities needed to bring employees together and make progress on any joint ventures.
According to Global Workplace Analytics, the number of people who work from home has grown 115 percent since 2005. If you have remote employees in your organization, or your employees are required to travel frequently for training and client meetings, the appropriate telecom services can help them stay connected.
Since its creation in 1876 by Alexander Graham Bell, the telephone remains one of the most relied upon methods of communication. Customers will pick up the phone and call your organization because it’s convenient, reliable and provides instant gratification.
The ability to connect through the Internet 24/7 has become essential to your ability to service these customers. The communication between your organization and your customers can reinforce your brand and your relationship with your prospective and current customers, but to do this you need a dependable connection.
Telecom network management allows your company to better track and control expenses related to your telecom network. These services are designed to provide your business with the tools it needs to manage the lifecycle of its communication network.
Telecom network management also offers a holistic view of your telecom network’s expenses and performance through advanced system analysis and reporting. There are many ways telecom expense management can help your business, but to keep it simple, let’s look at the two primary benefits: billing audits and contract negotiations.
Have you looked at your carrier service bill lately? If you have, you’ll understand why many organizations don’t take the time to review their statements, and simply just pay the bill. The breakdown of carrier costs can be confusing, making it easy for errors to be missed or additional charges to be hidden. Typical billing errors range from 12-20%.
A telecom expense management provider can audit your past bills and easily spot inaccuracies. If they identify errors, they will recover incorrect payments on your behalf and communicate the mistake to avoid future issues. Whether it’s improper billing practices, poorly leveraged services or simple human error, an effective telecom expense management process can help correct these problems.
Carrier service bill audits can be beneficial in multiple circumstances.
In these cases, your provider can not only audit your bills, but they can also analyze your current services and help you identify what adjustments need to be made to accommodate your infrastructure changes. Then, they can negotiate with your carriers on your behalf, which brings us to the next benefit.
As your business considers updating equipment or changing services to accommodate new business needs, it is crucial to update contracts from carriers and vendors. This helps secure agreements that reflect current market conditions that are in line with your budget and operational goals. Without monitoring and managing these agreements, your company could end up paying too much for the services you receive.
Telecom network management helps ensure annual contract requirements are met, while eliminating any unnecessary or misplaced costs.
Keeping track of billing and invoices for telecom network expenses is a difficult task for many businesses. Few companies have the resources and/or expertise available to review telecom charges on a regular basis.
Audit and negotiation services offered through telecom network providers protect your bottom line by identifying problem areas in spending, recovering losses and ensuring your network runs at peak efficiency.